Helpdesk Support | IT
Sumner, TX | Full-time
Providing Technical Support for software, hardware, and network.
JOB DUTIES & RESPONSIBILITIES:
·• Monitor and respond quickly and effectively to requests received through the company help desk software.
·• Provide first-hand technical support for all IT issues received via phone and e-mail including hardware, software or network problems.
·• Provide excellent customer service
·• Install, test and configure new hardware, and software.
·• Contacts and works with outside hardware and software vendors as necessary to resolve issues.
·• Manage daily backups.
·• Provides server administration support such as applying updates and monitoring hardware performance.
·• Support all IT equipment in use by employees.
·• Travels to and from company locations to provide support as needed.
·• Provide one-on-one end-user training as needed
·• Provide proper and timely follow up to users regarding issue resolution
·• Communicates and escalates issues as needed to other IT members
·• Document internal procedures.
·• Partners and assists IT team members as necessary with issue support
·• Maintain inventory of all equipment, software and software licenses.
• Respond to queries either in person or over the phone.
·• The desire to work for a company that is committed to quality and teamwork-oriented environment.
·• Outstanding service skills.
·• Ability to work in a fast-paced environment while managing multiple tasks.
·• Demonstrated ability to communicate clearly and effectively with employees and team members.
·• Proficient at utilizing hardware, software technology.
EXPERIENCE & QUALIFICATIONS:
· Good understanding of PC Systems, Network Devices, and Mobile Devices.
· 3+ years of Desktop support or technical support experience.
· Ability to diagnose and resolve basic technical issues.
· A+ preferred.
Medical, Dental, Vision, Complimentary Life Insurance.