Current Openings

- Maintenance Tech

- Structural Welder

- Help Desk Support

Opening Hours

Monday - Thursday: 8am - 5pm

Friday: 8am - 4pm

Contact Us

2097 FM 2352
Sumner, TX 75486

Tel: 903.783.3348 (Sumner)

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© 2018 Load Trail

Help Desk Support

Sumner, TX | Full-time

General Description:

Providing Technical Support for software, hardware, and network.

Responsibilities and Duties:

  • Monitor and respond quickly and effectively to requests received through the company help desk software.

  • Provide first-hand technical support for all IT issues received via phone and e-mail including hardware, software or network problems.

  • Provide excellent customer service

  • Install, test and configure new hardware, and software.

  • Contacts and works with outside hardware and software vendors as necessary to resolve issues.

  • Manage daily backups.

  • Provides server administration support such as applying updates and monitoring hardware performance.

  • Supports all IT equipment in use by employees.

  • Travels to and from company locations to provide support as needed.

  • Provide one-on-one end-user training as needed

  • Provide proper and timely follow up to users regarding issue resolution

  • Communicates and escalates issues as needed to other IT members

  • Document internal procedures.

  • Partners and assists IT team members as necessary with issue support

  • Maintain inventory of all equipment, software and software licenses.

  • Respond to queries either in person or over the phone



Attributes Desired:

  • The desire to work for a company that is committed to quality and teamwork-oriented environment.

  • Outstanding service skills.

  • Ability to work in a fast-paced environment while managing multiple tasks.

  • Demonstrated ability to communicate clearly and effectively with employees and team members.

  • Proficient at utilizing hardware, software technology.

Experience & Qualifications:

  • Good understanding of PC Systems, Network Devices, and Mobile Devices.

  • 3+ years of Desktop support or technical support experience.

  • Ability to diagnose and resolve basic technical issues.

  • A+ preferred.


Benefits Offered:

Medical, Dental, Vision, Complimentary Life Insurance, HSA, HRA, and Aflac.